shipping promotions are not applied to HI, AK states.
Shipping Policy
- Shipping Rates
- Shipping rates are calculated at checkout and vary depending on the shipping destination and the weight of the order.
- Free shipping is available on orders over $100.
- Shipping Time
- Typical shipping times are:
- 1-2 business days for domestic orders
- We do not offer international shipping
- Please note that shipping times may vary during peak periods.
- Typical shipping times are:
- Shipping Restrictions
- We cannot ship to PO boxes or APO/FPO addresses.
- We cannot ship to states that prohibit the importation of nicotine products.
- Return Policy
- We offer a 7-day return policy for all products that qualifies.
- To return a product, you must contact us within 7 days of receiving the shipment.
- You must also provide us with a valid picture or video of the product that you are returning via e-mail to sales@pouchew.com
- Once we have received the product and reviewed the picture or video, we will issue a refund or exchange.
- Exchange Policy
- We will only exchange products that are defective or damaged.
- You must contact us within 7 days of receiving the shipment to request an exchange.
- You must also provide us with a valid picture or video of the product that you are exchanging.
- Once we have received the product and reviewed the picture or video, we will send you a replacement product.
We hope this shipping policy is clear and easy to understand. If you have any questions, please do not hesitate to contact us.
Thank you for shopping with sales@pouchew.com
